Terms of service
Terms of Service
Last Updated: 3 June 2026
These Terms of Service ("Terms") govern your use of the Amelie Design website and the purchase of products from us.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. About Us
This website is operated by Amelie Design LLP.
Throughout these Terms, the words "we", "us", and "our" refer to Amelie Design LLP.
2. Website Use
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or guardian.
- The information you provide to us is accurate and complete.
- You will use this website only for lawful purposes.
You must not misuse this website or knowingly introduce viruses, malware, or other harmful technology.
3. Products and Product Information
We make every effort to ensure that product descriptions, specifications, dimensions, pricing, and photographs are accurate.
However:
- Product colours may vary depending on screen settings and devices.
- Handmade, artisan, reclaimed, or natural products may vary in colour, texture, finish, grain, and appearance.
- Measurements and dimensions are approximate unless otherwise stated.
- Product images are for illustrative purposes only.
Such variations are not considered defects.
We reserve the right to modify or discontinue products without notice.
4. Pricing
All prices displayed on our website are shown in Pounds Sterling (£).
Prices may be changed at any time without notice.
While we take reasonable care to ensure pricing is accurate, errors may occasionally occur. If a pricing error is discovered after an order has been placed, we reserve the right to cancel the order and provide a full refund.
Where applicable, VAT will be included or displayed in accordance with UK law.
5. Orders
When you place an order through our website, you are making an offer to purchase goods.
After placing an order, you will receive an email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order.
A contract between you and Amelie Design LLP is formed only when we accept your order and dispatch the goods.
We reserve the right to:
- Refuse any order;
- Limit quantities purchased;
- Cancel orders where fraud or unauthorised activity is suspected;
- Cancel orders where products are unavailable or incorrectly priced.
If we cancel an order after payment has been taken, a full refund will be issued.
6. Payment
Payment must be received in full before goods are dispatched.
We accept payment methods offered through our checkout process.
All payment transactions are processed securely through third-party payment providers.
We do not store your full payment card details.
7. Delivery
Delivery times displayed on our website are estimates only and are not guaranteed.
We shall not be liable for delays caused by:
- Courier services;
- Postal disruptions;
- Weather conditions;
- Customs procedures;
- Supply chain issues;
- Events beyond our reasonable control.
Risk in the goods passes to you upon delivery.
Ownership of goods remains with Amelie Design LLP until full payment has been received.
8. Inspection of Goods
You should inspect your order upon delivery.
If goods arrive damaged, defective, or incomplete, please contact us as soon as reasonably possible at:
We may request photographs or other evidence to assist with investigating the issue.
9. Consumer Cancellation Rights
If you are purchasing as a consumer within the United Kingdom, you have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You have the right to cancel your order within 14 days of receiving the goods without providing a reason.
To exercise this right, you must notify us by email before the cancellation period expires.
Once cancellation has been confirmed:
- Goods must be returned within 14 days.
- Goods should be unused and in a resaleable condition where reasonably possible.
- You are responsible for return shipping costs unless the goods are faulty, damaged, or supplied incorrectly.
Refunds will be processed within 14 days of receiving returned goods or evidence that the goods have been returned.
10. Exceptions to Cancellation Rights
The right to cancel may not apply to:
- Bespoke or made-to-order products;
- Personalised products;
- Products made to customer specifications;
- Sealed goods that are unsuitable for return for hygiene reasons once opened, where applicable.
Your statutory rights remain unaffected.
11. Faulty, Damaged or Incorrect Goods
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable legislation.
If goods are:
- Faulty;
- Not as described;
- Not fit for purpose; or
- Incorrectly supplied,
you may be entitled to repair, replacement, refund, or other remedies available under law.
Please contact us promptly if you believe a product is faulty.
12. Gift Cards and Promotional Codes
Where gift cards, discount codes, or promotional offers are issued:
- They may only be used in accordance with the terms of the promotion.
- They cannot be exchanged for cash.
- They may be withdrawn or amended at our discretion.
- Only one promotional code may be used per order unless otherwise stated.
13. Intellectual Property
All content on this website is owned by or licensed to Amelie Design LLP and is protected by intellectual property laws.
This includes but is not limited to:
- Product photographs;
- Images;
- Logos;
- Branding;
- Product descriptions;
- Blog articles;
- Graphics;
- Website design;
- Text and written content.
You may not reproduce, distribute, modify, publish, display, or otherwise use any content without our prior written permission.
14. User Content
If you submit reviews, comments, photographs, or other content to us, you grant Amelie Design LLP a non-exclusive, royalty-free licence to use, reproduce, publish, and display such content for marketing and business purposes.
You confirm that any content submitted:
- Belongs to you or you have permission to use it;
- Does not infringe third-party rights;
- Is not unlawful, offensive, or misleading.
15. Website Availability
We aim to keep our website available at all times but do not guarantee uninterrupted access.
We reserve the right to:
- Suspend the website;
- Modify website functionality;
- Remove content;
- Restrict access;
without prior notice.
16. Limitation of Liability
To the fullest extent permitted by law, Amelie Design LLP shall not be liable for:
- Indirect losses;
- Consequential losses;
- Loss of profits;
- Loss of business opportunities;
- Loss of revenue;
- Loss of anticipated savings;
- Loss of goodwill;
- Loss of data.
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Breach of statutory consumer rights;
- Any liability that cannot legally be excluded.
17. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters;
- Floods;
- Fire;
- Severe weather;
- Industrial disputes;
- Transport disruptions;
- Government actions;
- Pandemics;
- Supply chain failures.
18. Privacy
Your use of this website is also governed by our Privacy Policy and Cookie Policy.
By using this website, you acknowledge that your personal data may be processed in accordance with those policies.
19. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the content, policies, or practices of third-party websites and provide such links for convenience only.
20. Changes to These Terms
We reserve the right to amend these Terms at any time.
Any changes will be published on this page and will take effect immediately upon publication.
Your continued use of the website constitutes acceptance of any revised Terms.
21. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
22. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
23. Contact Information
If you have any questions regarding these Terms of Service, please contact:
Amelie Design LLP
Email: hi@amelie-design.co.uk